This article refers to Actisense devices that are manufactured with a USB cable (like the NGW-1-USB or NGT-1-USB) and the USB kit leads available for the NDC-4, NDC-5 and PRO range.  For issues involving connections that use a third party USB to serial converter, please contact the manufacturer of that converter.

If you are trying to use an Actisense USB device and it's not working, the first thing to check is that the USB drivers have successfully downloaded and installed.  This process should happen automatically if you have a working internet connection on the PC being used and if your operating system settings allow it.  If this process fails, the same driver files are available for download from the Actisense website.